DOMESTIC SHIPMENTS

• Working days are Monday to Friday, excluding public holidays.
• We strive to ship all orders within 24 hours of picking up. If you order on a Saturday/Sunday this will not be picked up generally until Monday morning.
• Tracking numbers may not become active until the evening when the courier sorts your parcel.
• A signature will be required on delivery.
• Shipments to the European Union - VAT (CBl, TVA, MwSt./USt.) is included in our prices, so when your parcel arrives in your country, no additional payment is required. Orders are limited to a maximum value of €150 as we use the IOSS system for all shipments.
• Shipments to USA - may be subject to local customs import duty and taxes which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.
• DOMESTIC RETURNS (UK)

If you are looking to return an item, simply ship back to us, including your receipt and note on the receipt if you require a replacement size/colour/refund and this will be processed when the item arrives back.

We do not offer free returns, however we do provide free shipping out of items sent back for a replacement. 

If you have received a faulty or incorrect item, simply contact us through the returns form and we will arrange a return label to be sent to you which is free of charge.

When returning for a refund, all items must be in their original packaging, unused and in perfect new condition. We do not accept items back if they do not have their original packaging and any tags attached if this is clothing. 

Ripped Knees is not held responsible for any items shipped back by the customer if these are not posted through a secure signed for method. 

To speed up the refund process please ensure all the relevant documentation is provided to we can process this swiftly.

Refunds can take up to 48 hours to process, once the item has been received back.

All returns should be shipped back to:

Ripped Knees

5 Saville Place, Third Floor

Newcastle Upon Tyne

NE1 8DQ